Refund policy
Return and Refund Policy
At CELGEN Biotech India, we are committed to delivering high-quality live plants and ensuring your satisfaction with every purchase. Please review our return and refund policy below:
Returns:
1. Damaged or Defective Plants: If you receive a live plant that is damaged or defective, please contact us within [10] days of receiving your order. We may request photos or other documentation to assess the issue.
2. Incorrect Orders: In the rare event that you receive an incorrect plant or an item different from what you ordered, please notify us immediately. We will work to resolve the issue promptly and provide instructions for returning the incorrect item if necessary.
3. Change of Mind: Due to the perishable nature of live plants, we do not accept returns for change of mind or buyer’s remorse. We encourage customers to carefully review product descriptions and images before making a purchase.
Refunds:
1. Damaged or Defective Plants: If your live plant arrives damaged or defective, we will offer a replacement or refund at no additional cost to you. We may request photos or other documentation to assess the issue .Refunds will be issued to the original payment method used for the purchase.
2. Incorrect Orders: If you receive an incorrect plant or item, we will either send you the correct item or provide a refund, depending on your preference. Refunds will be issued to the original payment method used for the purchase.
3. Cancellation: Orders for live plants cannot be canceled once they have been processed and shipped.We encourage customers to carefully review product descriptions and images before making a purchase.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at
• Email: info@celgenbiotech.com
• WhatsApp: +1 (551) 358-5569
. Our customer service team is here to assist you and ensure that you are satisfied with your experience at CELGEN Biotech India.